Last Updated: 11 February 2026
Privacy Policy for Elkins Park Locksmith
At Elkins Park Locksmith, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how Elkins Park Locksmith collects, uses, protects, and discloses information gathered through our services, website, and communications. By engaging with Elkins Park Locksmith, you agree to the terms outlined in this policy.
1. Information We Collect
Elkins Park Locksmith collects information necessary to provide our locksmith services effectively and to improve your experience. The types of information we collect include:
* Personal Identification Information: * When you contact us: Your name, email address, phone number, and service address when you fill out a contact form on our website, call us, or send us an email. * During service provision: Details about your location (for mobile service), specific lock or key issues, and sometimes identification to verify ownership before providing services like lockout assistance or rekeying. * Payment Information: When you make a payment for our services, we collect billing details, which may include credit card numbers, debit card numbers, or other financial information. This information is processed securely by third-party payment processors, and Elkins Park Locksmith does not store sensitive full payment card details on our servers. * Communication Records: We may record phone calls for quality assurance, training purposes, and to maintain accurate records of service requests and agreements. If calls are recorded, you will be notified at the beginning of the call. We also retain records of email and other written communications. * Website Usage Data: When you visit the Elkins Park Locksmith website, we automatically collect certain non-personal information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how visitors use our site and improve its functionality.
2. How We Use Your Information
Elkins Park Locksmith uses the collected information for various purposes, primarily to deliver our locksmith services and enhance customer satisfaction:
* To Provide and Manage Services: To respond to your service requests, schedule appointments, dispatch technicians to your location, perform locksmith services (e.g., lock repair, installation, key duplication, emergency lockout assistance), and process transactions. * To Communicate With You: To confirm appointments, provide updates on service status, respond to your inquiries, provide customer support, and send service-related notifications. * For Billing and Payment Processing: To process payments for services rendered and manage billing records. * For Internal Operations: To maintain accurate business records, conduct internal analysis, prevent fraud, troubleshoot issues, and comply with legal obligations. * To Improve Our Services: We analyze website usage data and customer feedback to understand service demand, identify areas for improvement, and optimize our website and service offerings. * Marketing (with consent): With your explicit consent, we may use your contact information to send you promotional offers, newsletters, or information about new services from Elkins Park Locksmith. You can opt-out of these communications at any time.
3. Data Protection and Security Measures
Elkins Park Locksmith takes the security of your personal information seriously and implements a variety of measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include:
* Technical Safeguards: Our website and internal systems are protected with firewalls, encryption (SSL/TLS for data in transit), and secure server infrastructure. * Access Controls: Access to personal information is restricted to authorized Elkins Park Locksmith employees who require the information to perform their job duties. * Physical Security: Any physical records containing personal information are stored in secure locations with restricted access. * Staff Training: Our employees are trained on data privacy best practices and the importance of protecting customer information. * Third-Party Processor Security: We select reputable third-party service providers (e.g., payment processors) that maintain high security standards and comply with relevant data protection regulations.
4. Third-Party Services
Elkins Park Locksmith utilizes third-party services to support our operations:
* Google Analytics: We use Google Analytics to track and analyze website traffic and usage patterns. This service collects anonymized data about your browsing behavior and helps us understand how our website is used. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. * Payment Processors: All financial transactions are handled by secure, PCI-compliant third-party payment processors. Elkins Park Locksmith does not directly store full credit card numbers on our servers. Your payment information is encrypted and transmitted directly to these processors. * Mapping Services: We may integrate mapping services (e.g., Google Maps) to help our technicians locate service addresses. Your service address may be shared with these services for routing purposes. * CRM/Scheduling Software: We may use customer relationship management (CRM) and scheduling software to manage customer interactions, appointments, and service history. Data stored within these systems is subject to the security measures of the respective software providers.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your browsing experience:
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They help the website remember information about your visit. * How We Use Them: * Strictly Necessary Cookies: Essential for the website to function correctly, enabling basic features like page navigation and access to secure areas of the website. * Analytical/Performance Cookies: Used by Google Analytics to collect information about how visitors use our website, such as which pages are visited most often and if users encounter error messages. This helps us improve how our website works. * Your Choices: You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website.
6. Your Rights Under US State Privacy Laws
Elkins Park Locksmith respects your privacy rights. While various US states have their own privacy laws (such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)), we aim to provide similar protections to all our US customers where practicable. You may have the following rights regarding your personal information:
* Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of your personal information collected by Elkins Park Locksmith, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations). * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: Elkins Park Locksmith does NOT sell or share your personal information to third parties for monetary or other valuable consideration. Therefore, an opt-out mechanism for "sale" or "sharing" is not required for our practices. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information provided in Section 8. We may need to verify your identity before fulfilling your request.
7. Data Retention
Elkins Park Locksmith retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
* Service-related Data: Information related to your locksmith services (e.g., service history, invoices) is retained for a period necessary to manage potential warranty claims, comply with tax laws, and for legitimate business record-keeping purposes. * Contact Information: If you have only inquired about services without proceeding, your contact information may be retained for a shorter period unless you opt-in for marketing communications. * Website Usage Data: Anonymized website usage data may be retained for longer periods for analytical purposes.
When your personal information is no longer required, we will securely dispose of it in accordance with our data retention policies and applicable laws.
8. Contact Us About Your Data
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Elkins Park Locksmith:
Email: info@elkinsparklocksmith.com Address: 7918-7900 Whitewood Rd, Elkins Park, PA 19027
9. Updates to This Privacy Policy
Elkins Park Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes signifies your acceptance of the updated policy.
